Refund & Return Policy

Many Everything by Smile products are unique, limited, thrift or pre-owned items. Purchases should therefore be made carefully after reviewing the product photos, description and disclosed condition.

A simple change of mind, personal preference, or the customer deciding they no longer want the item after purchase does not automatically qualify for a refund or return.

A customer may contact Everything by Smile for a possible resolution if any of the following applies:

• The wrong item was sent.
• The item received is materially different from the item described or listed.
• The item arrives damaged in a way that was not disclosed before purchase.
• There is another significant fulfilment error attributable to Everything by Smile.

Customers should contact Everything by Smile within 48 hours of receiving the order if they believe there is an eligible issue. To help us review the matter, please provide:

• Your order number
• Clear photographs of the item
• Clear photographs or video showing the issue
• A description of the problem

For delivery-related damage, customers should provide evidence of the condition of the package and item as soon as possible after delivery.

Where a return is approved, the following conditions apply:

• The item must be unused after delivery.
• It must remain in the same condition in which it was received.
• Tags, packaging and accessories should be retained where applicable.
• The item must not have been altered, damaged, washed, repaired or modified by the customer.

Returns or refunds generally do not apply to:

• Change of mind or personal preference
• Failure to read the product description before purchase
• Minor signs of wear that were already disclosed
• Minor imperfections consistent with the item’s thrift or pre-owned condition
• Colour differences caused by lighting or different device screens
• Damage caused after delivery by the customer
• Incorrect customer-provided delivery information

If Everything by Smile approves a refund, the refund will be processed through the applicable payment or refund method. The time it takes for funds to reflect may depend on the payment provider or the customer’s financial institution.

Where the issue is confirmed to be the responsibility of Everything by Smile, we may provide an appropriate return solution. Where the issue is caused by customer preference, incorrect information or another customer-related reason, the customer may be responsible for return or shipping costs where applicable.

Everything by Smile will review each eligible complaint fairly and may offer an appropriate resolution, which may include:

• Replacement where available
• Exchange where appropriate
• Partial refund where appropriate
• Full refund where appropriate

Because many of our products are unique one-off thrift pieces, replacement with an identical item may not always be possible. In such cases, we will work with the customer to agree on a fair alternative resolution.

If you have any questions about a refund or return, please contact us:

To reach us, email hello@everythingbysmile.com or WhatsApp.