Delivery & Shipping Policy

Orders are normally processed within 1–3 business days after successful payment and order confirmation. Processing may take longer during weekends, public holidays, promotions, sales periods or unusually high order volumes.

Everything by Smile delivers orders within Nigeria using available courier and logistics partners. Delivery times may vary depending on the customer’s location, courier availability and other circumstances.

Estimated delivery ranges are:

• Major cities: approximately 1–5 business days
• More remote locations: approximately 3–7 business days

These are estimates only and not guaranteed delivery dates. Actual delivery times may vary.

Customers must provide a complete and accurate delivery address and an active phone number. If a customer provides an incorrect address or is unavailable to receive the package, additional delivery charges or delays may apply.

Shipping charges may vary based on:

• Customer location
• Package size and weight
• Courier or logistics provider
• Selected delivery method

Where applicable, the shipping fee will be displayed during checkout or communicated before order fulfilment. Complimentary delivery may apply to qualifying orders above a stated threshold.

Everything by Smile is not responsible for delays caused by circumstances outside its reasonable control, including courier delays, weather, public holidays, strikes, security restrictions, road closures or other unforeseen events. However, we will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery issues where possible.

If a courier attempts delivery and the customer cannot be reached, is unavailable, or refuses or does not accept the package, the customer may be responsible for additional delivery charges where applicable. In such cases, we will attempt to contact the customer to arrange a suitable resolution.

Where tracking is available, customers should receive relevant tracking information after their order has been dispatched. If you have not received tracking details within a reasonable time after your order has been confirmed, please contact us.

Customers should inspect their order as soon as reasonably possible after delivery. If there is any issue with the item received, please contact Everything by Smile promptly, in line with our Refund & Return Policy.